UCCX - Application Users

Three Application Users on CUCM need to be configured for UCCX and CUCM to interoperate.

UCCX_AXL - Unified CM Administrative XML Layer User

        The  Cisco AXL Web Service must be enabled to allow other appliances or applications to request from AVVID or the Administrative XML Layer. This access will allow certain methods (list, add, update, get, remove) when those other applications access the CUCM database. This is a great way to get read access to users, phones, features, settings, permissions, etc. within the CUCM database.

        To utilize the AXL Database API, an Application User will need that specific Role. However, by default, there is no User Group with the AXL Database API role configured, so you'll have to set up a new User Group.

1. Go to User Management > User Group and click Add New
2. For the Name type in "Standard AXL API Users"
3. In the top right corner under Related Links select "Assign Role to User Group" and click Go
4. Click on "Assign Role to User Group" and Add "Standard AXL API Access"
5. Click Save
6. Go to User Management > Application User and click Add New
7. For the Name type in "UCCX_AXL"
8. Click on "Assign Role to User Group" and Add "Standard CTI Enabled"
9. Click Save

UCCX_CTI - Unified CM Telephony User
        The Cisco Contact Center Express Telephony Integration Protocol (CTI) is a TCP/IP socket based message protocol that can receive event information for UCCX agents and calls. It is used to provide agent and call control, call information and call statistics.

1. Go to User Management > Application User and click Add New
2. For the Name type in "UCCX_CTI"
3. Click on "Assign Role to User Group" and Add "Standard CTI Enabled"
4. Click Save

UCCX_RMCM - Resource-Manager Contact-Manager Provider User
       The Resource Manager - Contact Manager (RmCm) allows the monitoring of agent's phones, routing/queueing of calls, control of agent states and management of historical reporting.

1. Go to User Management > Application User and click Add New
2. For the Name type in "UCCX_RMCM"
3. Click on "Assign Role to User Group" and Add "Standard CTI Enabled"
4. Click Save

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