IP Phone Agent & One Button Login

        Certain Contact Centers utilizing UCCX will be running/utilizing the Standard version rather than the Enhanced or Premium versions because it makes sense from a feature and cost perspective. Other Contact Centers have no real need for the Agent Desktop and find it as another application that they have to worry about.

        For certain scenarios it makes sense to utilize IP Phone Agent (IPPA), and if IPPA makes sense then One Button Login may make sense as well. Here are the steps to configure both:

IP Phone Agent:

1. Make sure that you have your users/agents created, assigned the correct roles/skills and associated in both CUCM and UCCX.
2. In CUCM select Device > Device Settings > Phone Services
3. Select "Add New"
4. IP Phone Agent Configurations:
1. Service Name - IP Phone Agent
2. ASCII Service Name - IP Phone Agent
3. Service Description - Cisco IP Phone Agent
4. Service URL - http://<UCCX IP Addr>:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
1. Note: Port 6293 is the Tomcat web server port
5. Check Enable (or Enterprise Subscription if ALL users are agents)
6. Click Save
5. Go to Device > Phone and search for the Agent's phone
6. In the "Related Links" drop down menu in the top right corner, select "Subscriber/Unsubscribe Services"
7. Select IP Phone Agent and click Subscribe
8. The phone should reset on its own after clicking Save

One Button Login:

1. Make sure that you have your users/agents created, assigned the correct roles/skills and associated in both CUCM and UCCX.
2. In CUCM select Device > Device Settings > Phone Services
3. Select "Add New"
4. One Button Login Configurations:
1. Service Name - IP Phone Agent
2. ASCII Service Name - IP Phone Agent
3. Service Description - Cisco IP Phone Agent
4. Service URL - http://<UCCX IP Addr>:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp
1. Note: Port 6293 is the Tomcat web server port
5. Check Enable (or Enterprise Subscription if ALL users are agents)
6. Click Save
7. Under the Parameters Section select "New"
1. Parameter Name - Ext
2. Display Name - Ext
3. Default Value - N/A
4. Parameter Description - ICD Extension
5. Checkmark "Parameter is Required"
6. Click "Insert"
8. Under the Parameters Section select "New"
1. Parameter Name - Pwd
2. Display Name - Pwd
3. Default Value - N/A
4. Parameter Description - Agent Password
5. Checkmark "Parameter is Required"
6. Click "Insert"
9. Under the Parameters Section select "New"
1. Parameter Name - ID
2. Display Name - ID
3. Default Value - N/A
4. Parameter Description - Agent ID
5. Checkmark "Parameter is Required"
6. Click "Insert"
10.  Click Save
5. Go to Device > Phone and search for the Agent's phone
6. In the "Related Links" drop down menu in the top right corner, select "Subscriber/Unsubscribe Services"
7. Select One Button Login
8. Enter the specific phone/users ID, Password, and Extension
9. The phone should reset on its own after clicking Save

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