CCIE Collaboration or Bust

Monday, August 27, 2012

CCME - SIP Phone Configurations

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I don't think I've seen SIP deployed yet in a CCME environment unless the phone set supported only SIP. Anyway, SIP seems like th...
Wednesday, August 22, 2012

CCME - Enabling the Web GUI

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     Here are the basic configurations I typically use when setting up the Web GUI for CCME. This will allow administrators to utilize t...
Wednesday, August 15, 2012

VGW - Basic Configurations

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Basic Voice Gateway Configurations      Here are the basic configurations I typically use when setting up a voice router. This will hel...
Thursday, June 7, 2012

H.323 Call Preservation

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     One of the big differences that used to exist between MGCP and H.323 was call preservation. However, H.323 has resolved that differenc...
Sunday, May 6, 2012

UCCX - Resource Groups or Skills?

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There are a few and very distinct differences between choosing Resource Groups and Resource Skills in Cisco Unified Contact Center Express ...
4 comments:
Monday, February 13, 2012

CUCM - MOH Conversion

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In order for Cisco to be able to accept/upload a Music On Hold (MOH) file, the file must meet the specific property requirements below. For...
7 comments:
Monday, January 9, 2012

CME - VG224 Interoperability

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        There are a few ways to configure a VG224 to work with Cisco CallManager Express.  Skinny (SCCP)         This Layer 2 option treats...
Thursday, January 5, 2012

UCCX - Agents Stuck In Certain State

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        In all version of UCCX, I've noticed that Agents can get stuck in a certain state (Reserved, Talking, Not Ready, Ready). Here ar...
Tuesday, January 3, 2012

UC on UCS - Where to Start

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        There is a big push for all UC Appliances to go virtual. This push comes from all the awesome benefits/features of virtualization, C...
Thursday, December 22, 2011

CER - Configuration

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        After installation of the Cisco Emergency Responder (E911), the configuration is a little confusing if you haven't done it in a ...
Wednesday, December 21, 2011

VGW - TSHOOT (T1 or E1)

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For a T1 or E1 PRI troubleshooting, follow the following steps. show controllers [t1 | e1]  Check most of the PRI fields by this show cont...
Tuesday, December 20, 2011

VGW - Troubleshooting

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Docwiki Troubleshooting T1 show controller T1 show isdn status show voice port summary show dial-peer voice [summary] show call histor...
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