CCIE Collaboration or Bust

I don't think I've seen SIP deployed yet in a CCME environment unless the phone set supported only SIP. Anyway, SIP seems like th...

     Here are the basic configurations I typically use when setting up the Web GUI for CCME. This will allow administrators to utilize t...

Basic Voice Gateway Configurations      Here are the basic configurations I typically use when setting up a voice router. This will hel...

     One of the big differences that used to exist between MGCP and H.323 was call preservation. However, H.323 has resolved that differenc...

There are a few and very distinct differences between choosing Resource Groups and Resource Skills in Cisco Unified Contact Center Express ...

In order for Cisco to be able to accept/upload a Music On Hold (MOH) file, the file must meet the specific property requirements below. For...

        There are a few ways to configure a VG224 to work with Cisco CallManager Express.  Skinny (SCCP)         This Layer 2 option treats...

        In all version of UCCX, I've noticed that Agents can get stuck in a certain state (Reserved, Talking, Not Ready, Ready). Here ar...

        There is a big push for all UC Appliances to go virtual. This push comes from all the awesome benefits/features of virtualization, C...

        After installation of the Cisco Emergency Responder (E911), the configuration is a little confusing if you haven't done it in a ...

For a T1 or E1 PRI troubleshooting, follow the following steps. show controllers [t1 | e1]  Check most of the PRI fields by this show cont...

Docwiki Troubleshooting T1 show controller T1 show isdn status show voice port summary show dial-peer voice [summary] show call histor...