CCIE Collaboration or Bust

There are a few and very distinct differences between choosing Resource Groups and Resource Skills in Cisco Unified Contact Center Express ...

In order for Cisco to be able to accept/upload a Music On Hold (MOH) file, the file must meet the specific property requirements below. For...

        There are a few ways to configure a VG224 to work with Cisco CallManager Express.  Skinny (SCCP)         This Layer 2 option treats...

        In all version of UCCX, I've noticed that Agents can get stuck in a certain state (Reserved, Talking, Not Ready, Ready). Here ar...

        There is a big push for all UC Appliances to go virtual. This push comes from all the awesome benefits/features of virtualization, C...

        After installation of the Cisco Emergency Responder (E911), the configuration is a little confusing if you haven't done it in a ...

For a T1 or E1 PRI troubleshooting, follow the following steps. show controllers [t1 | e1]  Check most of the PRI fields by this show cont...

Docwiki Troubleshooting T1 show controller T1 show isdn status show voice port summary show dial-peer voice [summary] show call histor...

Cisco Contact Center Express offers high availability (HA) over the LAN and now over the WAN (HAoWAN for version 8.x and higher). At least U...

        Certain Contact Centers utilizing UCCX will be running/utilizing the Standard version rather than the Enhanced or Premium versions b...

Three Application Users on CUCM need to be configured for UCCX and CUCM to interoperate. UCCX_AXL - Unified CM Administrative XML Layer Use...

In all guest operating systems it is very important that you install VMware Tools. VMware Tools are many of the drivers needed which will bo...