CCIE Collaboration or Bust

Thursday, December 22, 2011

CER - Configuration

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        After installation of the Cisco Emergency Responder (E911), the configuration is a little confusing if you haven't done it in a ...
Wednesday, December 21, 2011

VGW - TSHOOT (T1 or E1)

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For a T1 or E1 PRI troubleshooting, follow the following steps. show controllers [t1 | e1]  Check most of the PRI fields by this show cont...
Tuesday, December 20, 2011

VGW - Troubleshooting

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Docwiki Troubleshooting T1 show controller T1 show isdn status show voice port summary show dial-peer voice [summary] show call histor...
Tuesday, December 6, 2011

UCCX - High Availability

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Cisco Contact Center Express offers high availability (HA) over the LAN and now over the WAN (HAoWAN for version 8.x and higher). At least U...
Monday, November 28, 2011

IP Phone Agent & One Button Login

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        Certain Contact Centers utilizing UCCX will be running/utilizing the Standard version rather than the Enhanced or Premium versions b...
4 comments:
Tuesday, November 15, 2011

UCCX - Application Users

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Three Application Users on CUCM need to be configured for UCCX and CUCM to interoperate. UCCX_AXL - Unified CM Administrative XML Layer Use...
2 comments:
Monday, November 7, 2011

VMWare VM Tools

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In all guest operating systems it is very important that you install VMware Tools. VMware Tools are many of the drivers needed which will bo...
Sunday, November 6, 2011

UCS C-Series Firmware Upgrade

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The first step is to verify the CIMC Firmware and BIOS and perform an upgrade on the Firmware first and then the BIOS via the UCS Server C...
Friday, November 4, 2011

08.05 - Other Supplementary Services

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Other Supplementary Services

08.04 - Callback

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Callback

08.03 - Barge

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Barge

08.02 - Call Pickup

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Call Pickup
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